Error Codes / Troubleshooting

What to do when something goes wrong

Oops! Did something go wrong with your device? We’ve got you!

Here’s a list of error codes that you may see when using your iKhokha device.

You can use these to easily identify a problem, fix it quickly and get on with the day-to-day running of your business.


Listed error codes:

00 - Approved or completed successfully

01 - Refer to card issuer

02 - Refer to card issuer, special condition

03 - Invalid merchant

04 - Pick-up card

05 - Do not honour

06 - Error

07 - Pick-up card, special condition

08 - Honour with identification

09 - Request in progress

10 - Approved, partial

11 - Approved, VIP

12 - Invalid transaction

13 - Invalid amount

14 - Invalid card number

15 - No such issuer

16 - Approved, update track 3

17 - Customer cancellation

18 - Customer dispute

19 - Re-enter transaction

20 - Invalid response

21 - No action taken

22 - Suspected malfunction

23 - Unacceptable transaction fee

24 - File update not supported

25 - Unable to locate record

26 - Duplicate record

27 - File update edit error

28 - File update file locked

30 - File update failed

31 - Bank not supported

32 - Completed partially

33 - Expired card, pick-up

34 - Suspected fraud, pick-up

35 - Contact acquirer, pick-up

36 - Restricted card, pick-up

37 - Call acquirer security, pick-up

38 - PIN tries exceeded, pick-up

39 - No credit account

40 - Function not supported

41 - Lost card

42 - No universal account

43 - Stolen card

44 - No investment account

51 - Not sufficient funds

52 - No check account

53 - No savings account

54 - Expired card

55 - Incorrect PIN

56 - No card record

57 - Transaction not permitted to cardholder

58 - Transaction not permitted on terminal

59 - Suspected fraud

60 - Contact acquirer

61 - Exceeds withdrawal limit

62 - Restricted card

63 - Security violation

64 - Original amount incorrect

65 - Exceeds withdrawal frequency

66 - Call acquirer security

67 - Hard capture

68 - Response received too late

75 - PIN tries exceeded

77 - Intervene, bank approval required

78 - Intervene, bank approval required for partial amount

90 - Cut-off in progress

91 - Issuer or switch inoperative

92 - Routing error

93 - Violation of law

94 - Duplicate transaction

95 - Reconcile error

96 - System malfunction

97 - Cancelled by Operator

98 - Exceeds cash limit

A0 = -ZZ Further Error codes pertaining to

*Note that we don't receive an error code on Timeouts but do display that the transaction has timed out.

If you still can’t find a solution, contact iKhokha Support on 087 222 7000 or email support@ikhokha.com


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