Frequently Asked Questions
Yes you do! iKhokha has a responsibility to FICA you according to the The Financial Intelligence Centre Act (38 of 2001).
We need to verify your identity and bank account, therefore we require you to upload different documents depending on whether you are applying as an individual or on behalf of a business, for more detailed FICA info please click here
What is a valid Proof of Identification document?
What is a valid Proof of Address document?
Any document that is posted to you via post that contains your:
What is a valid Proof of Business Address document?
Any document that is posted to you via post that contains your:
If you don't have a valid proof of address, you can make use of our site visit form provided at the time of delivery of your iKhokha Card Reader. Please take note that our site visit form cannot be used if:
What is a valid Cipro document?
What is a valid Resolution?
This should be supplied when a company has more than one member and should contain the following:
iKhokha has partnered with Xlink in order to offer a rental option to all iKhokha merchants.
Therefore as an iKhokha merchant that has selected the rental option;
As the iKhokha merchant, you will not own the iKhokha device at the end of the period – it is a rent-to-rent model – the unit belongs to Xlink. At the conclusion of the 24 month rental period your contract is billed on a month-to-month basis
The more you process through iKhokha the bigger the amount you qualify for.
The Cash Advance offered to your business is calculated on your card transaction history and will be closely linked to your average monthly card turnover to date.
We calculate a Cash Advance amount based on your average iKhokha card turnover within a month:
**Please note that “latest 3 months” refer to a rolling period of 90 days
The minimum cash advance is R2 500 and the maximum cash advance that you are able to qualify for is R50 000
Check the transaction status on your receipting screen if you're not sure. Otherwise check out www.ikhokha.biz before handing over the goods!
Yes you can!
As an iKhokha merchant we issue you with a unique discount code that you can share with your friends or clients if they are interested in signing up to iKhokha.
By using the discount code when signing up, your friend or client will receive R100 discount off the purchase price of iKhokha and we will give you a R100 reward? It is a win win scenario.
How do I refer someone?
Tap on the My Business section on your iKhokha app to see if you’re eligible and what amount you pre-qualify for, then follow the quick and easy steps to apply!
If you have a limited iKhokha trading history then you’re not currently eligible for business financing. iKhokha cash advance will become available to you as you build up a track record using iKhokha for all your card payments. Call our customer support team (0860 546 542) for more info.
Let’s say you accept an advance for R10 000 the breakdown might work as follows:
The best part? The amount you owe will not change (no additional fees), regardless of how long it takes you to pay it off!
There is a catch though. You need to use your iKhokha card machine to qualify!
In order to access amounts larger than R50 000, you will be required to work through a manual signup process. Please contact our support team for more information on 0860 546 542
Record all your cash sales by simply tapping the cash icon in the app, follow the on screen prompts to conclude the cash sale. The app automatically calculates the amount of change for your customer. No more sums on serviettes!
Process a card sale by tapping on the Card icon, insert the iKhokha card machine when prompted and continue to follow the on screen prompts to conclude a card sale.
For security reasons we only process Chip & PIN and Swipe & PIN transactions for all MasterCard, Visa, Maestro and Visa Debit cards.
Remember that your customer only has to touch lightly on the iKhokha card reader to enter their PIN. Its a touch pad!
Process a MasterPass sale by tapping on the QR code icon named “MasterPass” follow the on screen prompts to successfully ring up a sale. A QR code will be displayed on your screen. Present the QR code on your screen to your customer.
Your client is required to scan the QR code with their phone utilising their MasterPass app.
NB: Your customer will need to have a version of the MasterPass app, available for download on all SA app stores.
Masterpass is a QR code linked digital wallet product. Built by MasterCard it works in a similar way to Zapper or SnapScan, using a QR code to process a card linked payment. Most importantly it is classified as an Authenticated Mobile Transaction by SA banks, which is seen as a more secure option than similar solutions and carries no risk for you the merchant. Phew!!
The other big differentiator for MasterPass is that unlike competitive products it also works with debit cards not just credit cards. You the merchant control inputting the transaction amount, not your customer.
Q: Do customers have to have a MasterCard or do Visa Cards also work?
Yes Visa cards do also work and can be loaded into the customers MasterPass app.
Q: Are there exceptions?
Yes there are, card holders need to check with their card issuing bank if their card is enrolled for Masterpass, MasterCard 3D secure or Verified by Visa. If not then their card won't work, for example FNB debit cards are a known exception case. But there is a very long list of cards that will work perfectly.
Yes! you will need either Wifi or a cellular data connection to process payments. Each iKhokha transaction uses approximately 25KB - 50KB of data. If you're having trouble connecting to iKhokha, do the following:
If you need to reset your password, please navigate to www.iKhokha.com and login using the same details that you use to login to the iKhokha app. Once successfully logged in, in the drop down click on the reset password link. An email with a reset password link will be sent to the email address you signed up with. Click the link to reset your password.
If something goes wrong with the transaction, don't assume that the client's SMS from their bank is proof of transaction approval. Always refer to the above steps to validate transaction approval.
Customers download the Masterpass app from their relevant app store, it's available on Android, Windows & iOS. Currently ABSA bank, Capitec bank, Standard Bank and Nedbank have their own MasterPass apps.
NB: customers can load their card details into any of the SA bank's Masterpass apps, irrespective of whether they bank with them or not!
In order to pay via Masterpass, the user is required to link their card by entereing their card details into the secure encrypted app.
Each Masterpass transaction will need to be authenticated on the users phone. This authentication takes place by entering either ATM PIN or a One Time Password. This verification method is dependant on the customers banks preference.
In addition to the above mentioned transaction related points. Everything you need to know in order to operate the iKhokha XL card machine can be found in the iKhokha XL user guide. AVAILABLE HERE
Yes, if you have multiple users transacting on your account, you will need to setup multiple user accounts. This is easily achieved by navigating to www.ikhokha.com, logging in and clicking on “account settings”.
Simply click on “add new user” enter the relevant details of your staff member and you’re all set.
NB: Each user will need a unique email address and a password. You will also be able to view sales by user on iKhokha.biz if you are the master user.
The iKhokha card machine makes use of a touch keypad - exactly like your smartphone. Tell your clients to gently enter their PIN and watch the green LED light flash for each number they touch.
Your iKhokha card machine has it’s own battery. Charge up every night to ensure you have enough juice to get you through the folllowing day.
iKhokha will send you the following reports:
Check your business performance while on the move with www.ikhokha.biz
Simply navigate to www.ikhokha.biz for a graphical overview of your sales or export reports directly to your desktop.
Simply use your iKhokha app username and password to log in and you’re all set!
Please see our settlement timeline examples below:
(before 7 p.m)