FAQs

• What happens after I register?

  If you are NOT an existing iKhokha merchant / customer, register using the form provided and our activations team will perform a few checks and onboard you to our online payment platform. We will then be in touch to supply you with the installation steps.

• What happens after I have installed and enabled the plugin?

  After you have integrated the iKhokha Payment Gateway into WooCommerce, your customers will see a new iKhokha payment method on your checkout page. When your customers select it, they will be redirected to a secure and PCI compliant iKhokha payment page.

• What are the fees?

  The fees for both credit and debit cards are 2.85%. (Ex. VAT).

• How do I get paid?

  All payments are linked to your existing iKhokha account. The money will be paid out within 2 business days as part of your usual settlements.

• What cards are accepted?

  During this test stage, only Visa and Mastercard credit and debit cards are accepted.

• Is this only available for WooCommerce/WordPress websites?

  Yes, but we will be building and releasing new products. Watch this space! Remember to make sure that WooCommerce is updated to the latest and most secure version (version 5.5.2).

• Where can I find it on WordPress?

  You can find the iKhokha Payment Gateway on WordPress here.

• Where do I get support?

  If you are having any issues, please contact our support team on our 031 942 2233 or payonline@ikhokha.com