Frequently Asked Questions

To signup, visit signup.ikhokha.com, enter your email, mobile number, and create a password. You'll then complete your profile by providing personal and business details, including a face scan for identity verification

South African citizens need a valid ID and proof of address. Non-citizens must provide a valid passport and a selfie holding the passport.

Your bank account is linked during profile setup. To link your card machine, email a photo of its serial number to link@ikhokha.com using your registered email.

FICA (Financial Intelligence Centre Act) mandates businesses to verify customer identities to combat financial crimes. iKhokha requires FICA compliance to ensure secure transactions.

To update your personal or business details, please contact iKhokha support. You can email support@ikhokha.com or call 087 222 7000. For your security, some profile changes must be verified manually.

Tip: Mention the specific detail you'd like to change (e.g., mobile number or business name) when contacting support for faster assistance.

To update your bank details and avoid payout delays:

1. Log in to your iK Dashboard.

2. Go to your Business Profile and open the Banking Details section.

3. Click Edit, enter your new bank info, and confirm.

4. Enter the verification code sent to your email to complete the update.

On the login screen, click "Forgot Password" and follow the prompts to reset your password via email. For more detailed steps, head over to our Help Center for more information on how to reset your password.

In the iKhokha app, go to "Settings" > "Notifications" to adjust your communication preferences.

Open the iKhokha app or visit dashboard.ikhokha.com. Enter your registered email or mobile number and your password to log in.

iKhokha provides:

• iK Flyer: Standalone card machine with a built-in receipt printer.
• iK Flyer Lite: A compact, portable card machine without a printer.
• iK Tap on Phone: Accept card payments via your Android phone.

You can compare our card machines here

First, ensure your card machine is linked to your iKhokha profile by emailing its serial number to link@ikhokha.com. Then, depending on your device:

• iK Flyer and iK Flyer Lite: Power on the device and connect it to WiFi or mobile data (SIM). Follow the on-screen instructions to complete setup.
• iK Tap on Phone: Simply install and open the iKhokha app on a compatible NFC-enabled Android phone.

For detailed, device-specific steps, refer to the official iKhokha setup guides or contact support.

To use an iKhokha card machine:

iK Flyer: Turn it on, connect to WiFi or mobile data, log in to your iKhokha account, enter the sale amount directly on the device, and let the customer tap, insert, or swipe their card.

iK Flyer Lite: Turn on the device, connect it to WiFi or mobile data, log in, enter the amount directly on the device, and accept the card payment.

Tap on Phone: Open the iKhokha app on a compatible Android smartphone with NFC, enter the sale amount, and let the customer tap their contactless card or digital wallet against the back of your phone.

Open the iKhokha app or use your card machine, enter the amount, and follow the prompts. The customer can tap, insert or swipe their card to complete the payment. For iK Tap on Phone, use an NFC-enabled Android phone to accept contactless payments.

On the iK Flyer, go to Manage > Today’s Report to print your X or Z report.
For iK Flyer Lite, cash-up summaries are available in the iKhokha app under Sales Analytics > Reports.

Ensure all transactions are closed before performing a cash-up to get accurate totals.

Try these steps to reset your iKhokha card machine:

1. Ensure the device is charged or plugged in.

2. Hold down the power button for 10 seconds to force a reboot.

3. Reconnect to WiFi or mobile data after restart.

4. Reopen the iKhokha app and log in again.

If issues persist, contact iKhokha support at support@ikhokha.com or 087 222 7000.

iKhokha card machines accept Visa, AMEX and Mastercard, plus contactless payments from Apple Pay and Google Pay.

You can buy a card machine online via ikhokha.com, at selected retailers, or through iKhokha sales reps.

For Bluetooth devices, enable Bluetooth, open the iKhokha app, and follow the pairing prompts under “Devices".

Fees start from 2.10% (excl. VAT) for in-person payments, with a daily payout fee of R2.50. Online payments range from 2.00% to 3.25%. Rates may decrease as your sales grow. For full, up-to-date rates view our pricing page.

Payouts reach your bank account within 1 to 3 business days. If you bank with Nedbank you’ll get paid the same day you trade, up to twice a day.

Access the iKhokha app, tap "Manage" > "Sales Analytics" > "History" to view and filter past transactions.

You can issue refunds directly from the iK Dashboard. For a step by step guide please visit our Help Centre Article.

iK Pay Link allows you to send payment links via messaging platforms. Customers can pay securely online, and you can track payments in the app.

In the iKhokha app, navigate to iK Pay Link, select "Multiple Payment Request," and follow the steps to create and send multiple links.

There are no specified limits; however, for large volumes, it's advisable to consult iKhokha support for best practices.

You can sell prepaid products through iKhokha, including airtime, data, electricity, DStv, Lotto and gaming vouchers. Availability may depend on your device, profile or setup, so some merchants may need activation or support if a prepaid option is not yet visible

To sell prepaid products like airtime, data and electricity with iKhokha, you have three options:

iK Flyer: sell prepaid vouchers directly from your card machine and print them for your customer.

iK Flyer Lite: sell prepaid vouchers directly from your card machine.

iK Tap on Phone: if you have an NFC-enabled Android smartphone (Android 9 or higher), sell prepaid products through the iKhokha app without a separate card machine.

You earn up to 2% profit on each prepaid sale with no monthly fees and instant payouts to your iKhokha Wallet.

To sell OTT vouchers, open the iKhokha app and tap “Sell Vouchers.” Then select OTT, choose the voucher amount you want to sell, and complete the transaction using your iKhokha card machine. After payment, the voucher PIN will be shown on your screen or printed for the customer.

It’s a flexible business loan based on your card sales. Eligible merchants receive an offer in the app and repay it automatically from daily sales.

Use your card machine regularly. If you qualify, you’ll get a top-up offer in the app. Consistent sales improve your chances.

Yes, once you’ve repaid most of your current advance, a second offer may become available.

First, make sure the device is charged and connected. If the problem continues, email support@ikhokha.com or call 087 222 7000.

Check your internet connection and ensure the card is valid. For persistent errors, refer to the transaction troubleshooting guide or contact support.

Email support@ikhokha.com or call 087 222 7000. Support is available Monday to Friday, 08:00 - 19:30, and weekends, 08:00 - 17:00.