Question 1

How do I sign up for iKhokha?

Accepted Answer

To signup, visit signup.ikhokha.com, enter your email, mobile number and create a password. You'll then complete your profile by providing personal and business details, including a face scan for identity verification

Question 2

What documents are required for registration?

Accepted Answer

South African citizens need a valid ID and proof of address. Non-citizens must provide a valid passport and a selfie holding the passport.

Question 3

How do I link my bank account to my iKhokha profile?

Accepted Answer

Your bank account is linked during profile setup. To link your card machine, email a photo of its serial number to link@ikhokha.com using your registered email.

Question 4

What is FICA and why is it necessary?

Accepted Answer

FICA (Financial Intelligence Centre Act) mandates businesses to verify customer identities to combat financial crimes. iKhokha requires FICA compliance to ensure secure transactions.

Question 5

How do I update my personal or business information?

Accepted Answer

To update your personal or business details, please contact iKhokha support. You can email support@ikhokha.com or call 087 222 7000. For your security, some profile changes must be verified manually.

Tip: Mention the specific detail you'd like to change (e.g., mobile number or business name) when contacting support for faster assistance.

Question 6

How do I change my banking details?

Accepted Answer

To update your bank details and avoid payout delays:

1. Log in to your iK Dashboard.
2. Go to your Business Profile and open the Banking Details section.
3. Click Edit, enter your new bank info, and confirm.
4. Enter the verification code sent to your email to complete the update.

Make sure your new Tyme Bank Everyday account is linked to enjoy faster access to your payouts and iK Debit Card benefits.

Question 7

How do I reset my password?

Accepted Answer

On the login screen, click "Forgot Password" and follow the prompts to reset your password via email. For more detailed steps, head over to our Help Center for more information on how to reset your password.

Question 8

How can I manage my communication preferences?

Accepted Answer

In the iKhokha app, go to "Settings" > "Notifications" to adjust your communication preferences.

Question 9

How do I log into the iKhokha app or dashboard?

Accepted Answer

Open the iKhokha app or visit dashboard.ikhokha.com. Enter your registered email or mobile number and your password to log in.

Question 10

What types of card machines does iKhokha offer?

Accepted Answer

iKhokha provides:
iK Flyer: Standalone swipe card machine, with receipt printing.
iK Flyer Lite: A compact, portable card machine without a printer.
iK Tap on Phone: Accept card payments via your Android phone.

Question 11

How do I set up my card machine?

Accepted Answer

First, ensure your card machine is linked to your iKhokha profile by emailing its serial number to link@ikhokha.com. Then, depending on your device:
iK Flyer and iK Flyer Lite: Power on the device and connect it to WiFi or mobile data (SIM). Follow the on-screen instructions to complete setup. 
iK Tap on Phone: Simply install and open the iKhokha app on a compatible NFC-enabled Android phone. 
For detailed, device-specific steps, refer to the official iKhokha setup guides or contact support.

Question 12

How do I use the iKhokha card machine?

Accepted Answer

To use an iKhokha card machine:

iK Flyer: Turn it on, connect to WiFi or mobile data, log in to your iKhokha account, enter the sale amount directly on the device, and let the customer tap, insert, or swipe their card.

iK Flyer Lite: Turn on the device, connect it to WiFi or mobile data, log in, enter the amount directly on the device, and accept the card payment.

Tap on Phone: Open the iKhokha app on a compatible Android smartphone with NFC, enter the sale amount, and let the customer tap their contactless card or digital wallet against the back of your phone.

Question 13

How do I process a transaction?

Accepted Answer

Open the iKhokha app or use your card machine, enter the amount, and follow the prompts. The customer can tap, insert, or swipe their card to complete the payment. For Tap on Phone, use an NFC-enabled Android phone to accept contactless payments.

Question 14

How do I perform a cash-up?

Accepted Answer

On the iK Flyer, go to Manage > Today’s Report to print your X or Z report.
For iK Flyer Lite, cash-up summaries are available in the iKhokha app under Sales Analytics > Reports.
Ensure all transactions are closed before performing a cash-up to get accurate totals.

Question 15

How do I reset my card machine?

Accepted Answer

Try these steps to reset your iKhokha card machine:
1. Ensure the device is charged or plugged in.
2. Hold down the power button for 10 seconds to force a reboot.
3. Reconnect to WiFi or mobile data after restart.
4. Reopen the iKhokha app and log in again.
If issues persist, contact iKhokha support at support@ikhokha.com or 087 222 7000.

Question 16

Which cards are accepted by iKhokha machines?

Accepted Answer

iKhokha accepts Visa, Mastercard, and Maestro debit, credit, and gift cards. American Express and Diners Club are not supported.

Question 17

Where can I buy an iKhokha card machine?

Accepted Answer

You can buy an iKhokha card machine online at ikhokha.com, or in-store at Game, Makro, Builders and Takealot or through iKhokha sales reps.

Question 18

How do I connect my card machine to a phone?

Accepted Answer

For Bluetooth devices, enable Bluetooth, open the iKhokha app and follow the pairing prompts under “Devices".

Question 19

What are iKhokha's transaction fees?

Accepted Answer

Fees start from 2.75% (excl. VAT) for card-present payments. Online payments range from 2.00% to 3.25%, and there's a R2.50 daily payout fee. Rates may decrease as your sales grow.

Question 20

How long does it take for funds to settle?

Accepted Answer

Funds can settle the same day if you're using an iK Debit Card linked to a TymeBank account or an FNB account. For other banks, settlements typically take 1–3 business days.

Question 21

How do I issue a refund?

Accepted Answer

In the iKhokha app, go to Menu > Refunds, select the transaction, and follow the prompts. Ensure the original card is used for the refund.

Question 22

How can I view my transaction history?

Accepted Answer

Access the iKhokha app, tap "Manage" > "Sales Analytics" > "History" to view and filter past transactions.

Question 23

What is iK Pay Link and how does it work?

Accepted Answer

iK Pay Link allows you to send payment links via messaging platforms. Customers can pay securely online, and you can track payments in the app.

Question 24

How do I create a multiple payment request?

Accepted Answer

In the iKhokha app, navigate to iK Pay Link, select "Multiple Payment Request," and follow the steps to create and send multiple links.

Question 25

Is there a limit to the number of payment links I can create?

Accepted Answer

There are no specified limits; however, for large volumes, it's advisable to consult iKhokha support for best practices.

Question 26

Can I refund payments made through iK Pay Link?

Accepted Answer

Yes, refunds can be processed through the app. Ensure sufficient unsettled funds are available for the refund.

Question 27

How do I start selling prepaid products?

Accepted Answer

To sell prepaid products like airtime, data, and electricity with iKhokha, you have two options:
iK Flyer Card Machine: This device supports iK Prepaid services, allowing you to sell prepaid vouchers directly.
iK Tap on Phone: If you have an NFC-enabled Android smartphone (Android 9 or higher), you can use the iKhokha app to sell prepaid products without needing a separate card machine.

Question 28

What are the profits and fees associated with prepaid sales?

Accepted Answer

You earn up to 2% profit on each prepaid sale with no monthly fees and instant payouts to your iKhokha Wallet.

Question 29

How can I sell OTT Vouchers?

Accepted Answer

To sell OTT vouchers, open the iKhokha app and tap “Sell Vouchers.” Then select OTT, choose the voucher amount you want to sell, and complete the transaction using your iKhokha card machine. After payment, the voucher PIN will be shown on your screen or printed for the customer.

Question 30

What is iK Cash Advance and how does it work?

Accepted Answer

It’s a flexible business loan based on your card sales. Eligible merchants receive an offer in the app and repay it automatically from daily sales.

Question 31

How do I qualify for or top up my Cash Advance?

Accepted Answer

Use your card machine regularly. If you qualify, you’ll get a top-up offer in the app. Consistent sales improve your chances.

Question 32

Can I apply for a second Cash Advance?

Accepted Answer

Yes, once you’ve repaid most of your current advance, a second offer may become available.

Question 33

What should I do if my card machine isn't working?

Accepted Answer

First, ensure the device is charged and connected. If issues persist, consult the troubleshooting guide or contact support@ikhokha.com

Question 34

How do I resolve transaction errors?

Accepted Answer

Check your internet connection and ensure the card is valid. For persistent errors, refer to the transaction troubleshooting guide or contact support.

Question 35

How do I contact iKhokha support?

Accepted Answer

Email support@ikhokha.com or call 087 222 7000. Support is available Monday to Friday, 08:00 - 19:30, and weekends, 08:00 - 17:00.

Question 36

What are iKhokha's support hours?

Accepted Answer

Support operates Monday to Friday, 08:00 - 19:30, and weekends, 08:00 - 17:00.

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